Effective Date: August 8, 2025
Platform: ShootingSet.com | ShootingSet App | ShootingSet Seller App | ShootingSet Associate App
Company: Rebba Global Inc.
Address: 2nd Floor, C 16, Filmnagar, Road No. 9, Jubilee Hills, Hyderabad, Telangana 500033 INDIA
Email: support@shootingset.com

1. Purpose of Refund Policy

This policy outlines the terms and conditions under which users, vendors, or associates may request a refund for purchases, rentals, or services booked through any ShootingSet app or portal.

2. Refund Eligibility Criteria

For End Users:

·       Item (prop/service) not delivered as per schedule.

·       Received prop is broken, severely damaged, or misrepresented.

·       Confirmed associate fails to show up.

·       Refund request raised within 2 hours of delivery or booking failure.

For Vendors:

·       User cancels after confirmation but before dispatch.

·       User fails to receive delivery with no justification.

·       Damaged prop returned due to user mishandling.

For Associates:

·       Pre-booked appointment cancelled without notice.

·       On-site service rejected without valid cause.

3. Ineligible Refund Cases

Refunds will not be entertained if:

·       Cancellation is made within 24 hours of service.

·       Proof of complaint (e.g. photo/video) is not submitted.

·       Service was partially used.

·       Item was rented and used fully before complaint.

·       Complaints are frivolous or unfounded.

4. Refund Request & Processing

1.   Initiation:
Request must be made via email or app support within 2 hours of incident.

2.   Investigation:
Our team will verify issue via:

o   Order history

o   Delivery logs

o   GPS/service tracking

o   Communication records

3.   Approval/Rejection:
Final decision is shared within 5 business days.

4.   Disbursement Timeline:
Approved refunds are processed within 7–10 business days.

5. Refund Modes

·       Original payment mode (credit/debit card, UPI, etc.)

·       Wallet Credits (valid for 12 months; non-withdrawable)

·       Partial or full refund based on investigation outcome

6. Refunds on Discounts or Offers

·       Promo discounts are non-refundable.

·       You will receive refund only on the actual paid amount (after discount).

·       Cashback or reward points are not refunded.

·       Processing fees, Platform fees & payment gateway charges are non-refundable.

7. International Transactions

·       Refunds to international accounts may take up to 15–20 business days.

·       Processing fees, currency conversion or payment gateway charges are non-refundable.

8. Repeated Refund Requests

·       Frequent refund claims by a user/seller may lead to:

o   Temporary suspension

o   Account flagging

o   Legal scrutiny in cases of fraud

9. Contact Support for Refunds

·       Email: support@shootingset.com

·       App: Help > My Bookings > Request Refund

·       Phone Support: Mon–Sat, 10 AM–7 PM IST

10. Legal Binding

This policy is governed by the laws of India and subject to Hyderabad jurisdiction.

ShootingSet – Trust Assured. Refunds, when truly needed.